Privacy Policy - Mobile APP - Portal12 Formulas




This Privacy Policy (“Policy”) explains how we process your personal data in connection with any of our Portal 12 Services provided to you as described in our Terms and Conditions (collectively the “Agreement”), and when you choose to visit our website when you download our applications or when you use any of our products (collectively the “Services”).

The purpose of this Policy is to inform you about the processing of your personal data and to assure you that it is processed with care and transparency. You should always be able to feel safe when providing personal data to Portal 12, and we are constantly working to ensure that the necessary technical and organizational security measures are in place. If you still have questions after reading this Policy, you can contact us using the contact information below.



Portal 12 EOOD, EIK 203 66 33 44 is the responsible Administrator for the overall processing of your personal data in the context of the Services and the various stages in this connection.



Portal 12 processes the categories of personal data described below. What data Portal 12 processes about you depends to some extent on which parts of the Services you choose to use. This section contains descriptions of the different categories of personal data that we may process for you at different stages of your customer experience.


Create a Portal 12 profile

When you create an account on Portal 12, we may collect the following categories of data depending on the Service you use.


User data


If you create an account in the Portal 12 Formulas application, we will process the personal data you have provided, such as:


Name and surname


Contact details (e.g. email address or phone number)

IP address



Technical information (such as time logs related to account creation). The exact information required to create an account may differ depending on the country in which you have registered.


We may also process your date of birth and gender.


When you use our Services, we may process personal data related to your use of the Services, such as:


Your chosen formulas and prayers, or used programs within the application. Search history and other streaming-related data, such as time spent in our app and formula programs you create.


Statistical data and analytics related to your application navigation, as well as technical data such as online identifiers, advertising identifier, device and platform versions, IP address, application version, language settings, URL data and browser type.


Data that allows us to detect and connect to third-party devices or services that you choose to connect to through plugins or other integrations.


Your preferences, application usage history, browsing behavior and other data related to your use of our Services.


Preview mode data

When you choose to use our app in preview mode (before creating an account), we will only collect your email for the purpose of successfully completing registration.



Third Party Data

If you choose to link your account to your Facebook or Google account or the accounts of other third-party services when you sign in, we will process personal data that you authorize Facebook or Google or the relevant third party to share with Portal 12. If you want to know more about this, please contact the specific service provider.


Cookie data


Data obtained from cookies may be used to facilitate your access, to remember your preferences, to show you personalized marketing communications and to measure the success of our marketing activities. More information about the use of cookies by Portal 12 can be found in our cookie declaration published on the Portal12 website: https://portal12.bg/cookies-declaration


Please note: If you choose to provide details of your family members or other personal data, you are responsible for ensuring that you are entitled to do so based on their permission and you must also inform them of our processing activities .




In the text below you can find a description of our purposes for processing personal data and information about how they relate to different categories of personal data and which legal basis we use for processing.


Please also see a brief description of the different legal grounds below:





Portal 12 will process your personal data for as long as we have a purpose and a legal basis, for example, as long as we have a contractual obligation, a legitimate interest, your consent or legal obligations to process your data, depending on which of these legal grounds are applicable.


We process your personal data while you have an active account for 12 months after the end of your last use (login) of the application in order to provide you with the personalized Portal 12 Formulas Service (for example, to store progress and maintain your formula programs , so that you can easily continue from where you left off and to enable the analysis of the use of our service).

When you contact Portal 12 to receive support or for other purposes, we will retain your personal data for twenty-four (24) months after your last support request (eg issues and requests) has been addressed.

Personal data stored in our administration is kept for seven (5) years for the purposes of current legislation, unless we have a legal obligation to keep the data for another period of time.

Personal data that is collected and processed for marketing purposes is retained for as long as you have an account and for 12 months after your last login to the application.

Portal 12 may retain data for longer periods of time specified in this section if required by law or if necessary to preserve and protect Portal 12's legal interests, for example during legal proceedings.

We may retain aggregated data from which you cannot be identified (no longer personal data) for an unlimited period of time.

If we use consent as a legal basis, we will process your data until you withdraw your consent.




We aim to process your personal data within Bulgaria.



The security, integrity and confidentiality of your personal data are essential to us. We have implemented appropriate technical, administrative and physical security measures to protect your personal data against unauthorized access, use, alteration and disclosure. We regularly review our security procedures to assess whether we need to implement additional measures or improve existing procedures. If you have created a password to use our Services, please keep it confidential and do not share it with anyone. You should be aware that the transmission of information over the Internet cannot be completely secured.



We will only share your personal data as set out below.

We may also share personal data with our business partners (for example, content providers and developers), such as your user data and usage data, in order to fulfill our contractual obligations with them and to be able to provide you with our Services. We may also share personal data with marketing service providers that we use to provide you with personalized advertising and marketing messages, send you relevant communications, and measure the success and reach of our digital marketing and other promotional activities in reports and market research . This is the case when Portal 12 uses remarketing or interest-based advertising (also known as targeted advertising).

We may also share personal data with payment service providers as necessary to provide you with different payment methods and to process your payments at a later stage.

Personal data may also be shared to comply with legal obligations or requirements, or to comply with a request by authorities, to protect our legal interests, or to detect or prevent fraud and protect our Services.



The information provided by Portal 12 may contain links to websites or services operated or owned by parties other than Portal 12. Portal 12 is not responsible for the processing of personal data (i.e. is not the responsible Administrator) of these websites . We recommend that you carefully read the information on the processing of personal data on the respective websites.




This Policy may be edited from time to time and we may also add new features or services to be included in the Policy. If Portal 12 makes material changes to the Policy, we will notify you via email, the device you use for the Services, or a notice on the Services, as appropriate. The latest version of the Policy is posted on Portal 12's website. Portal 12 will notify you if you need to accept it.


Please read this Policy regularly to stay informed of its content.



Your rights


The processing of personal data under the General Data Protection Regulation involves rights to be informed about and affects how we process your data. Individual rights are described below and may be subject to restrictions under applicable law.


Right of access: you have the right to be informed about and to access the personal data we process about you.

Right to rectification: you have the right to request that your personal data be changed or updated if it is inaccurate or incomplete.

Right to erasure: you have the right to request that we delete your personal data. This right may be subject to restrictions, for example if you have made a request to customer service, if your contractual payment obligations have not been met, or if we have a legal obligation to retain your data, for example based on applicable statutory accounting requirements .

Right to restriction: you have the right to request that we restrict the processing of all or part of your personal data.

Right to object: you have the right to object to the processing of your personal data, for example where such processing is based on a legitimate interest, depending on the circumstances.

Right to data portability: you have the right to request a copy of the personal data you have provided to us in an electronically readable format and to forward that data.

Right to lodge a complaint: you have the right to lodge a complaint with the competent supervisory authority, the Commission for the Protection of Personal Data in Bulgaria or any other competent supervisory authority in the country of residence if you believe that we have unlawfully processed your personal data.


Data protection controls

If the processing is based on your consent, you can always withdraw your consent by emailing us using the contact details below or by using the specific function we informed you about when obtaining your consent.

You also have the option to opt out of receiving our newsletters through a link provided in each newsletter. You can manage your cookie preferences by using the cookie banner on our website.



If you have any questions about how Portal 12 processes your personal data, or if you want to exercise your rights, please contact us using the contact information below. Add "My Personal Information" to the "About" field of the email.

Email address: info@portal12.bg ; phone: 0877127712

Address: Bulgaria, Veliko Tarnovo, p.k. 5000, 34 Chumerna St

These privacy conditions were adopted by the company Portal 12 EOOD, with EIK 203 66 33 44, with manager Tanya Borisova at the General Meeting held on 05.09.2023 and entered into force on the day of their acceptance and signing.

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